Is IT Complicated? Yes It Is

[booman]

I compiled a list of all the IT related items I've had my hands on in the last 9 years.
(please do not read in one setting, its quite boring)

Hardware:

• OnBoarding - Deploy Hardware, Phone, Mobile, Check-Out Assets
• Offboarding - Pickup hardware, Check-In Assets
• Move Offices Desks and/or Furniture & Hardware
  
• Replace Faulty Power Supplies, Hard Drives
• Solder and Replace Failed Motherboard Capacitors
• Install Access Points, Check/Troubleshoot Switch & Patch Routing
• Laptop/Lab Workstation Hardware Upgrade, Repair, Troubleshoot, Research
  
• Laptop & Workstation Imaging New, Spare, Loaner, Lab Computers
  
• Manage, Train, Configure all TV's, Microphones, Speakers, Cameras and Audio Equipment
  
• Asset Tag Hardware - Monitors, Docking Stations, Computers, SSD Drives
• Recycle Legacy Hardware - Westek

Software:

• OnBoarding - Employees/Contractors AD Account, Groups, Shares, VM, DUO, Licenses
• OffBoarding - Terminations Employee/Contractor
  
• Operating Systems Manual Update
  
• Verizon Portal - Mobile Phone Mangement
• SCCM/LanDesk Imaging, Software Installs, Asset Information
  
• Remote Helpdesk Basic Troubleshooting, software, installation, VPN, etc.
• Security/Distribution Groups Create/Modify/Update
  
• Email O365/OnPrem Basic Troubleshooting, aliases, shared mailbox, room mailbox, etc
  
• Google Suite Administration - Groups, Team Drives, Accounts, Security Alerts
• Software Installation Visual Studio, MatLab, Office Upgrades, JMP, SnagIT, SPRY, Acrobat, Audition, etc
  
• VPN Basic Troubleshooting External and Internal (Guest Wifi)
• Local Lab Accounts Shared Accounts
• Local Lab Workstations Image/Upgrade/Install/Troubleshoot/Backup
  
• CrashPlan Notifications, Status, Installs, upgrades, Troubleshoot
• Sophos Scans/Updates SGN Removal, Cloud installs, send Tamper Protection Codes
• CADWS Create VMs & Basic Troubleshooting
• AD Locked Accounts Unlock and Investigate Devices and Services
• Service Accounts Create, Modify
• DUO Account Creation, Re-Activate, Removal
• SVN / Wandisco Accounts, Permissions
• MatLab/MathWorks Licenses Manage, Update, Activate, Deactivate, Floating License
• Office 365 Portal Assign licenses, Modify Mailboxes
• Mac Citrix/Fusion Setup Windows Images/Environment, Permissions, Installations, Troubleshooting
• VMWare Setup (Mac, Windows) Install VMWare/Fusion and setup Image, add to domain
• Jenkins Software Updates (Win)
• Bit Locker Basic Troubleshooting after Lenovo Updates
• Blacklist/Whitelist ProofPoint - Email Addresses and Domains
• Linux Debian Lab Workstation Remote Access VNC Server, Xming
• Rasberry Pi Installation, Tests, Updates
• Software/Hardware/AD/Permissions/Directories/Shares/Phones/Desks/Printers/Scanners/Trend Exclusions/Office 365/Research/
• Copy VM's, smoke test, update TrendMicro, remove credentials, snapshots
• Check Backup Exec logs daily, weekly, monthly
• Swap Tapes weekly, monthly
• Assign & Setup interfaces/services (WebEx, Remote Access, Footprints, Jabber)

On Call:

• Weekly or Monthly Rotations
• Weekend Support
• 24 Hour Support

Purchasing:

• Replacement - Batteries, Hard Drives, motherboards, etc
• Software, Licenses, Upgrades
• Verizon Mobile Phones
• Laptops, Desktops, Stock Keyboards, Mice, Cables, Docking Stations, Monitors
• Research and Create Quotes
• Contact 3rd Party Vendor for Quotes
• Customize Purchase Requests and Approvals
• Follow up on Approvals

Ticketing System:

• Reply & Assign New Ticket
• Walk-Up Tickets
• Footprints
  
• Samanage
• Cherwell
• Zendesk
• FreshService
• ServiceNow
• Customize and Automate FreshService Requests
• Follow up with Tickets
• Close & Resolve Tickets, Document Resolution
• Respond to Footprints ticket
• Confirm ticket problem/content
• Update tickets when work is done/completed
• Create Footprints tickets
• Create Purchase Order

Facilities:

• Call contractor/Bldg Mgmt
• Meet with contractor/Bldg Mgmt
• Confirm work is done
• Complete PO (if necessary)

Knowledge Base:

• IT Step-by-Step Guides and Tutorials
• End User Step-by-Step Guides and Tutorials
• Vendor Lists
• Department Bookmarks/Links
• Group & Access Templates
• Email Rules & Filters
• IT Documentation - Hardware, Software, Environments, Services, Sites, Contacts, etc.

 

[Daniel~]

Have you ever thought of becoming a pastry chief? ":O}

 

[booman]

Hmm, that would be nice!
I would love to design Skateparks in 3D with CAD

 

[Daniel~]

We may have differing views as to what a Pastry Chief does for a living. ":O}

 

[booman]

I worked in Landscaping for 8 years doing CAD. Is it anything like that?